Valued Cargo

Q: How can I check my cargo's status?

You may use the e-Tracking tool available in our website's main page, or you can access it through the e-Services section. If you have a Online Services account , you may check your cargo's status and enable the notifications you want to receive.

Transportation of valuable goods from airport to airport under the highest security measures.

What we offer

Complete coordination with customer security logistics
Safe and accompanied transportation to and from the aircraft
Minimum reception and delivery times
Specialized team

FAQs

How can I make a reservation (booking)?

Currently, there are 2 channels available to make a reservation (booking):

Through the Booking section within e-Services, or through the e-Booking tool in case you have a Online Services account.
Through the sales team corresponding to the shipment's origin. You may find the contact information in the "Our Offices" section within the help center.

How can I check my cargo's status?

Meds

General Cargo

Postal

Biological Material

12. Cookie policy

This Cookie Policy is an integral part of the Terms of Use and Privacy Policy of the website www.latamcargo.com (hereinafter, the "Website"). To facilitate navigation through the Website, LAN CARGO S.A. d/b/a LATAM CARGO (hereinafter "LATAM CARGO"), domiciled at Avenida Presidente Riesco, 20th floor, Las Condes, Santiago, Chile, states that it uses cookies or other data storage and retrieval devices with similar functionalities (hereinafter, "cookies"). In this sense and with the aim of providing the user with all the information necessary for correct navigation, we provide the user with the following informative text about what cookies are, what type of cookies are used on our Website and how they can be configured or disabled.

WHAT IS A COOKIE?

Cookies are files that contain small groups of information that are downloaded to the user's device when they visit a web page.

Cookies are essential for the functioning of the Internet, as they offer technical solutions that allow the user to browse different websites; they do not damage the user's equipment/device and can be used to identify and resolve possible errors in the operation of the Website. They may also be used for advertising or analytical purposes.

USE OF COOKIES BY LATAM CARGO

Specifically, LATAM CARGO uses its own cookies generated directly by this domain and third-party cookies generated from other websites outside of LATAM CARGO, belonging to third parties, for the specific purposes set out below. If in the future LATAM CARGO uses other cookies with the purpose of providing more and better services, the user will be informed.

Essential or Technical cookies

Such cookies are those that allow the user to navigate the Website and use the different options or services available on it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, managing payments, controlling fraud linked to the security of the service, making a request to register or participate in an event, counting visits, using security elements during navigation, storing content for the dissemination of videos or sound, enabling dynamic content (for example, text or image loading animation) or sharing content through social networks.

LATAM CARGO does not need your consent to install the necessary cookies on your device to activate the Website's functionalities, and their use is based on the need to provide the requested services. If you disable or block all cookies in your browser, your browsing experience on the Website may not be optimal and some of the utilities available for the Website may not function properly.

You can find these cookies in the table below:

STORAGE PERIODS

The cookies used by LATAM CARGO will be kept on your device for as long as necessary for the purpose for which they were installed and, at most, for 730 days, unless you choose to delete them through your browser settings options (see section 5 of this policy).

Furthermore, the previous point shows the specific duration of each cookie.

INTERNATIONAL TRANSFERS

Some of the personal data obtained through third-party cookies will be subject to international transfers, in which case we ensure that the necessary guarantees will be adopted to protect its confidentiality, integrity and availability. For more information about international transfers made by third parties, please access your privacy preferences shown in this cookie policy.

HOW TO ACCEPT, REJECT, BLOCK OR DELETE COOKIES

You can accept or reject cookies at any time by visiting our preferences panel again.

Link to preferences

You can block or delete cookies through your browser settings tools, or set your browser to notify you when a server wants to save a cookie:

a) If you use Microsoft Internet Explorer, you will find the option in the Tools > Privacy Options > Internet > menu. To find out more visit: http://windows.microsoft.com/es-es/windows-vista/block-or-allow-Cookies http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9.
b) If you use Firefox, you will find the option in the Tools > Options > Privacy > Cookies menu. To find out more visit: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-Cookies-que-los-sitios-we
c) If you use Chrome, in the Options > Advanced Options > Privacy section. To find out more: https://support.google.com/accounts/answer/61416?hl=es
d) If you use Opera, in the Security and Privacy option, you can configure the browser. To find out more visit: http://help.opera.com/Windows/11.50/es-ES/cookies.html
e) If you use Safari, you will find the option in the Preferences/Privacy menu. More information at: http://support.apple.com/kb/HT1677?viewlocale=es_ES

USER RIGHTS AND ADDITIONAL INFORMATION

You can obtain more information about the processing of your data carried out by LATAM CARGO, as well as how to exercise your rights, in our Privacy Policy.

You can also contact LATAM CARGO via the following email: Brazil: dadopessoal@latam.com, Europe: grp_soportegdpr@latam.com

Last update: August 20, 2026.

Cookies used by LATAM Cargo
Cookie	Objective/Purpose	Duration
user_country	Stores the user's detected or preferred country to personalize the site experience.	Session / persistent depending on implementation
user_language	Stores the user's preferred language (ES / EN / PT).	Session / persistent depending on implementation
ak_bmsc	Akamai Bot Manager security cookie; helps distinguish legitimate traffic from automated traffic.	Session
bm_sv	Akamai security cookie associated with session/bot validation.	Session
bm_sz	Akamai security cookie used in client risk assessment.	Session
_abck	Akamai Bot Manager security cookie for anti-bot protection and secure session continuity.	1 year
_ga	Google Analytics 4 cookie used to distinguish unique users.	2 years
_ga_4G2VCMYQ26	Google Analytics 4 cookie (site measurement ID) used to maintain session state.	2 years
fs_uid	FullStory identifier (if applicable) for session/experience analysis.	1 year