Terms and Conditions

I) GENERAL DEFINITIONS

  • 1.1 When using cargo transportation services, the shipper shall be subject to the rules and conditions established in this agreement, as well as the legal provisions contained in Colombia’s local regulations and all other rules applicable to international cargo transportation.
  • 1.2 The legal parties to this agreement are: the Shipper named on the AWB or Waybill, the Consignee or carrier, and the sender and recipient of the cargo.
  • 1.3 The Air Waybill (AWB), or air transportation agreement, is the formal instrument and material evidence of the air cargo transportation agreement.
  • 1.4 The sender expressly accepts all terms and conditions of the Air Waybill.
  • 1.5 The routes used for cargo transportation are chosen exclusively by the carrier.

II) UNACCEPTABLE GOODS OR GOODS SUBJECT TO TRANSPORTATION RESTRICTIONS

  • 2.1 The following will not be accepted: explosives, flammable liquids, valuable cargo, money, jewelry, and items prohibited by specific legislation.
  • 2.2 For additional information, please contact the company’s Service Center.
  • 2.3 High-value items will only be accepted when their value is declared and the corresponding insurance is paid.
  • 2.4 When insurance has been purchased, the corresponding policy must be recorded.

III) SHIPPER OBLIGATIONS

  • 3.1 The Shipper is responsible for the proper delivery, packaging, and documentation of the cargo in accordance with the Colombian Commercial Code.
  • 3.2 The Shipper is responsible for the accuracy of all declarations made.
  • 3.3 The company is not responsible for the declaration of contents provided by the Shipper.
  • 3.4 The company may reject cargo transportation when the required documentation is missing.

IV) COMPENSATION

In the event of loss or misplacement, the limits established in the declaration, the Commercial Code, the Colombian Aeronautical Regulations, and the Montreal Convention apply.

V) DELIVERY CONDITIONS AND STORAGE PERIODS

  • 5.1 Cargo must be collected within 15 days of its arrival at the destination.
  • 5.2 If cargo is not collected, the company may consider it abandoned.
  • 5.3 Up to 3 attempts will be made for home deliveries.

VI) SHIPMENT INSPECTION / ACCEPTANCE FOR TRANSPORTATION

  • 6.1 The company may apply security controls and verify the number of packages.
  • 6.2 Suspicious packages may be inspected.
  • 6.3 Cargo showing signs of tampering or alteration will not be accepted.

VII) CARGO RETENTION

The company may retain cargo when freight charges, fees, or taxes have not been paid.

VIII) CONDITIONS FOR COLLECT SHIPMENTS

Payment by the recipient is the sole responsibility of the Shipper.

IX) DISCLAIMER OF LIABILITY

The company will not be liable for losses resulting from armed conflict, acts of the Shipper or Recipient, defective packaging, force majeure, or the inherent characteristics of the cargo.

X) CLAIMS

  • 10.1 Cargo will be presumed to have been delivered in good condition if no claim is made.
  • 10.2 Domestic transportation: the protest must be made upon delivery.
  • 10.3 International transportation: the protest must be submitted within 14 days of receipt.
  • 10.4 In the event of delay, the protest must be submitted within 21 days from the date the cargo was made available.